How To File A Complaint
Does the PUC handle this type of Complaint?
Telephone, natural gas and electric utility services are regulated by a combination of federal, state, city and member-elected Boards. Before filing a complaint, you must first determine which agency or office would be able to assist you with your dispute.
To find which agency will handle your complaint, we prepared a list of agencies Who Can Help Me. For example, if you have a complaint or inquiry about cellular or mobile phone service, you would contact the Attorney General's Office. The Public Utilities Commission would be unable to assist you with issues related to cell phone service.
The easiest and least costly way to file a complaint with the Minnesota Public Utilities Commission is by completing a complaint form. Once you have determined that your complaint should be filed with the Minnesota Public Utilities Commission, print the complaint form needed to file your complaint. We are sorry that on-line filing is not yet available.
All complaints must include any letters, notices, or any other relevant correspondence between you and the utility company. In the case of billing disputes, copies of billing statements highlighting the disputed charges should be included with your complaint form. These may be forwarded under separate cover and should be so noted on your complaint form. Documents related to your complaint and a complaint form may be filed via mail, fax or consumer.puc@state.mn.us. The Commission does not have a walk-in center for filing complaints and/or inquiries.
All information submitted is shared with the utility company identified in the complaint. The utility company is required to contact the customer and the Commission within a specified period of time. While most complaints are resolved within 10 days or less, some may take longer given the complexity of the complaint. Utilities must provide progress reports to the customer and the commission every 14 days thereafter until resolved.
Complaint Form