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Who Can Help Me

Attorney General

651.296.3353
1.800.657.3787
attorney.general@ag.state.mn.us

  • Advertising complaints/deceptive marketing (example: one company misled me by incorrectly claiming its rates were lower than those of another company)
  • Appliance service/repair plans from utility companies
  • Cellular phone/pager complaints (contracts, service, billing, etc)
  • Internet issues, including long distance phone bills that occur during use
  • Landlord/tenant issues (including shared meters)
  • Pay-per-minute calls (entertainment lines, 900 numbers, etc)
  • Recording telephone calls
  • State-to-state or international long distance rates
  • Telemarketing issues
  • Unauthorized charges on phone bills, including slamming
  • Unsolicited faxes
  • Pre-paid telephone cards
  • Voice Over Internet Protocol (VOIP) telephone service

Better Business Bureau

651.699.1111
1.800.646.6222
ask@thefirstbbb.org

Cable TV

See "City Hall" in telephone directory 


City/Municipal Utilities

City Hall (see blue pages in telephone directory)  

  • Electric
  • Garbage
  • Natural Gas
  • Sewer
  • Water

Department of Commerce

651.296.4026
1.800.657.3710
general.commerce@state.mn.us

Department of Revenue

651.296.6181
1.800.657.3777
salesuse.tax@state.mn.us

  • Taxes on utility bills

Electric Cooperatives

See Cooperative Directory

  • Electric/Safety
  • Complaints about Cooperative Utilities

Electrical Licensing and Inspection

Energy Assistance

Division of Energy Resources

1.800.657.3710

  • Conservation and Efficiency
  • Information on wind, solar, bioenergy and hydrogen fuels
  • Incentives and Rebate Opportunities
  • Energy Assistance and Weatherization

Federal Citizen Information Center

1.800.333.4636

Federal Communications Commission (FCC)

1.888.225.5322
fccinfo@fcc.gov

  • 800/Toll Free numbers
  • Surcharges and fees (universal service, etc)
  • FCC Forms
  • Radio/Television interference
  • Unsolicited faxes

Federal Trade Commission

  • Do Not Call sign-up
  • Call 1.888.382.1222 (TTY 1.866.290.4236) from the number you wish to register

Gopher One "Call Before You Dig"

811
651.454.0002
1.800.252.1166

Minnesota Propane Gas Association

763.633.4271
info@mnpropane.org

  • Propane complaints

Minnesota Municipal Utilities Association

763.551.1230

Office of Pipeline Safety

651.201.7230

  • Pipeline codes
  • Gas explosions

Pay Phones

Call Pay Phone owner (listed on phone) for:

  • Refunds
  • Repair

Contact the Public Utilities Commission (651.296.0406 or 1.800.657.3782) for questions regarding:

  • In-state long distance rates only

Public Utilities Commission

Consumer Affairs Office

651.296.0406
1.800.657.3782
consumer.puc@state.mn.us
PublicComments.puc@state.mn.us

Regulated utilities include:investor owned gas and electric utilities; Dakota Electric Association; local and in-state long distance telephone

  • Billing disputes/errors
  • Winter disconnection protection (Cold Weather Rule)
  • Summer disconnection protection during heat waves
  • Deposits
  • Extended Area Service
  • Meter reading issues
  • Rates
  • Service areas
  • Service Problems (Installation and repair)

Telephone Service Discount

  • Monthly discount on telephone bills (Does not pay old or current bills)
  • Reduced hook up charges (on tribal lands only)