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Telephone Service Discount Programs

Brochure

New Information! 3/7/2013
Minnesota Customers Must Act to Keep
Lifeline and TAP Telephone Discounts

The federal Lifeline and state Telephone Assistance Plan (TAP) programs provide monthly telephone service discounts on one telephone line or wireless telephone per household.

Recently the Link-up program, a discount on activation charges, was eliminated except for Tribal lands. Qualifying residents of Tribal lands may receive additional discounts.

There are several landline and wireless service providers authorized to provide these telephone service discounts to income qualifying households to promote universal service.


Am I eligible?

Telephone service must be in your name and you must show proof you participate in one or more of the following programs:

Public assistance programs eligible for telephone discount participation
  • Medicaid/Medical Assistance
  • Supplemental Nutrition Assistance Program (SNAP)/ Food Stamps )
  • Minnesota Family Investment Program (MFIP)/ Temporary Assistance for Needy Families (TANF)
  • Supplemental Security Income (SSI)
  • Federal Housing Assistance or Section 8 Assistance
  • Low Income Home Energy Assistance Program (LIHEAP)
  • National School Lunch Program's free lunch program
Additional qualifying programs for persons living on a reservation
  • Bureau of Indian Affairs General Assistance
  • Tribally administered Temporary Assistance for Needy Families
  • Head Start (only those meeting its income qualifying standard)
  • National School Lunch Program's free lunch program

-OR-

you can prove your income is at or below 135% of the Federal Poverty Income Guidelines by attaching one of the following documents to your application:

  • Last year's State, Federal or Tribal Tax Return
  • Social Security Benefits Statement
  • Current annual income statement from employer
  • Retirement/Pension Benefits Statement
  • Three consecutive months of most recent paycheck stubs
  • Divorce Decree
  • Veterans Administration Benefits Statement
  • Child Support Document
  • Unemployment/Workmen's Compensation Statement
Federal Poverty Guidelines
Household Size 135%
1 $15,512
2 $20,939
3 $26,366
4 $31,793
5 $37,220
6 $42,647
More...

What do the programs provide?

Landline Providers offer discounts from both the federal Lifeline and Minnesota's Telephone Assistance Program. The credit applies to one main home telephone number listed in the applicant's name. Lifeline subscribers also may receive free long distance blocking on their landline telephone. Additional benefits are available to person living on Tribal Lands/reservations.
Who provides local service in my area?

Wireless Providers offer special Lifeline discount plans to qualifying customers. Some plan options offer free phones. Not all wireless companies offer Lifeline benefits. The approved companies and their contact information are listed below.

Wireless Providers Customer Service Website
Assurance Wireless 1-888-321-5880  Assurance Wireless
Life Wireless 1-888-543-3620 Life Wireless
Q Link Wireless 1-855-754-6543 QLinkWireless
T-Mobile 1-800-937-8997 T-Mobile Lifeline
TerraCom Wireless  1-877-351-4747 TerraCom Wireless  
Special Note: When new wireless companies begin to offer Lifeline discounts, we will add them to this list

 




How do I apply?

1.  Contact your landline or wireless provider to request an application. Complete and sign the application.

2.  Attach proof of participation in one of the above programs or proof of income to your application.

3.  Mail the application and required documents to your landline or wireless company.


Could I become ineligible?

When you no longer participate in any of the qualifying public assistance programs listed above, or you no longer meet the income guidelines, you are obligated by law to notify the telephone company that you are no longer eligible for Lifeline or TAP.


Questions?

If you have questions about these discount programs or the application process, contact your local telephone company.

Don't have telephone service yet? Find a local service provider for your city.

More information on Minnesota's Telephone Assistance Plan (TAP) can be found in the Commission's most recent TAP Refresher Report (Report is under construction)

More information about the federal Lifeline program can be found at Federal Communications Commission.