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Consumer Affairs
The Consumer Affairs Office (CAO) serves as the Commission's information, consumer education and dispute resolution hub. Consumer Affairs staff provide mediation assistance to consumers filing complaints against utilities under the Commission's jurisdiction. CAO is also responsible for all mail services, hearing tapes, hearing room access and hearing traffic control. The CAO administers the Cold and Hot Weather laws governing natural gas and electric service terminations, the Link-up America telephone discount programs and serves as key public contact office for the Commission.
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